TRISUN

Refund & Cancellation Policy

Last updated: September 16, 2026

1. Overview

This Refund & Cancellation Policy applies to paid subscriptions and purchases for Trisun products and services, including SipherMail and other paid offerings operated by The Trisun LLC Fz ("Trisun", "we", "us", or "our"). By purchasing a subscription, you agree to this policy together with our Terms of Service.

2. Digital Products

Trisun sells digital software subscriptions and related digital services. There is no physical shipping. Access is delivered electronically to your account after successful payment. Prices, plan features, and billing intervals are displayed at checkout and on the applicable product page before you complete a purchase.

3. Subscription Billing

Paid plans are billed in advance on a recurring monthly or annual basis, depending on the plan you select. Unless you cancel before the renewal date, your subscription will automatically renew and you will be charged for the next billing period.

  • Web payments are processed by our payment partners (including Stripe).
  • In-app purchases on iOS or Android are processed by Apple or Google and are subject to their store policies.
  • You are responsible for keeping billing information accurate and up to date.

4. Cancellation

You may cancel a subscription at any time from your account settings or by contacting support. Cancellation stops future renewals. You retain access to paid features until the end of the current paid billing period. We do not provide prorated credits for unused time after cancellation, except where required by law or expressly stated in Section 5.

5. Refund Eligibility (Web Purchases)

For subscriptions purchased through our websites (processed via Stripe), you may request a refund within 14 days of the initial charge for that billing period if:

  • You were charged incorrectly due to a billing error on our side
  • The paid service was unavailable for a material portion of the billing period due to an issue attributable to us
  • You request a first-time refund for a newly purchased paid plan and have not abused the refund process

Refund requests are reviewed case by case. Approved refunds are returned to the original payment method. Processing time depends on your bank or card issuer and may take several business days after we issue the refund.

Free plans, promotional credits, and unused AI credits are not refundable for cash.

6. Non-Refundable Situations

  • Requests made more than 14 days after the applicable charge
  • Renewals that you did not cancel before the renewal date
  • Accounts suspended or terminated for violation of our Terms or Acceptable Use Policy
  • Partial-period usage after you voluntarily cancel mid-cycle
  • App Store / Google Play purchases (see Section 7)

7. App Store & Google Play Purchases

Purchases made through the Apple App Store or Google Play Store are billed by Apple or Google. Refunds for those purchases must be requested directly from Apple or Google under their respective refund policies. Trisun cannot issue refunds for app-store transactions.

8. Chargebacks

If you believe a charge is incorrect, please contact us before filing a chargeback so we can help resolve it quickly. Unresolved chargebacks may result in suspension of access to paid services pending investigation.

9. How to Request a Refund or Cancel

To cancel or request a refund for a web purchase, contact us with your account email, product name (for example, SipherMail), approximate purchase date, and reason for the request:

We aim to respond to refund requests within 2 business days.

10. Company Details

The Trisun LLC Fz
Nad Al Sehba, Dubai, United Arab Emirates
Website: https://thetrisun.com